MOGCSP STRENGTHENS STAFF CAPACITY WITH A THREE-DAY OPERATIONAL MANUAL TRAINING

The Ministry of Gender, Children and Social Protection has held a three-day sensitization training workshop on the revised Operational Manual to strengthen institutional coordination and enhance service delivery across the Ministry.

The workshop, organized by the Human Resource Management Directorate with technical support from the Management Services Department (MSD), brought together selected staff from Directorates, Units, and Specialized Secretariats to deepen understanding of standardized operational procedures and institutional workflows.

The training focused on aligning internal processes with statutory mandates and providing a unified framework to guide operations across the Ministry. It also aimed at promoting efficiency, accountability, and transparency in the implementation of programmes and services.

Over the three-day period, participants were taken through key sections of the Operational Manual, including administrative and financial procedures, reporting and documentation protocols, communication and approval processes, as well as service delivery standards.

The sessions further addressed workflow coordination across Directorates, compliance requirements, and mechanisms for monitoring and accountability.

Participants also engaged in practical sessions and scenario-based discussions to enhance understanding and ensure the effective application of the Manual in their day-to-day work.

The workshop reinforces the Ministry’s commitment to promoting consistency, transparency, and accountability in the delivery of its mandate to protect and support vulnerable populations.

Source: MoGCSP