Launch of the HelpLine of Hope Call Centre

December 20, 2017 10:41 am

Tuesday 19th December, 2017, the Chief Justice of the Republic, Her Ladyship Justice Sophia Akuffo, inaugurated the ‘Helpline Of Hope Call Centre’ at a launching ceremony organised by the Ministry of Gender, Children and Social Protection.

Through the initiative of HOn. Otiko Afisah Djaba, in conjuction with the World Bank, the Helpline of Hope Call Centre forms part of the Single Window Citizens System to receive complaints and redirect them to the appropriate quarters for the needed attention on a time bound of 24/7 basis with multilingual customer support.

The Helpline of Hope Call Centre as a matter of importance , will receive complaints from aggrieved citizens for proper redress at all times; these include child abuse, rape, defilement, forced marriage, female genital mutilation, child labour, assault and the likes.

The channel of communication to the centre shall widely include phone calls to toll free lines 0800 800 800 and 0800 900 900, SMS short code 8020, e-mail and in person in some cases to specified outfits: District Social Welfare and Community Development Offices Regional Social Welfare Offices Community Focal Persons/CLIC Members Social Protection (SP) Programme Officies.

Launching the Call Centre, Her Ladyship Justice Sophia Akufo called on members of the press, chiefs and all other opinion leaders to do their part in sustaining the centre in its usefulness to the full benefit of the people especially those who might felt victimized in any form and needs help.

Hon. Otiko Afisah Djaba, on behalf of the Ministry, Government, and the President of the Republic of Ghana, His Excellency Nana Addo Dankwa Akufo-Addo expressed appreciation to all those, who, in various ways made it a reality. she is confident that the Call Center which will duly serve its purpose and stand the test of time.

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