Sensitization Workshop On The ‘Help Line Of Hope’ Call Center For R/DSWOs Of The Northern Sector
April 17, 2018 7:57 am
The Ministry of Gender, Children and Social Protection (through its Social Protection Directorate) has organised a Workshop to sensitise and train Regional and District Social Welfare Officers (R/DSWOs) and key stakeholders on the effective implementation measures and strategies of its Call Centre named ‘Help Line of Hope’.
The workshop, which gathered participants from the Upper West, Upper East and the Northern Regions aimed at; Creating awareness of the Help line of Hope call centre and that of Tue Unified Case Management System, Equip Social Welfare Officers with objectives of the Call Centre to support and ensure effective implementation of the goals of the Call Centre, and Solicit participants’ inputs for the formulation of the Call Centre Policy.
The Minister for Gender Children and Social Protection, Hon. Otiko Afisah Djaba, in her opening remarks explained that the Helpline of Hope Call Centre at her Ministry (which was launched in December 2017) is an integral part of a Single Window Case Management System which has been extended to all citizens of the country who experience other social issues such as Human Trafficking, Domestic Violence, Rape Cases, Child Labour, Child and Early Marriage, Mental and Psychological Issues, Special Financial Assistance, Employment and seeking for ways to resolution. The mechanism, therefore, enables the Ministry to identify concerning issues that are emerging, and helps to facilitate a remedial action for complainants.
“Let me hasten to say that the helpline of hope since its inception has received and resolved lot of cases related to child abuse, mental health, human trafficking and domestic violence issues”, she added.
The Helpline of Hope Call Centre had so far received 187 cases out of which 105 related to child abuse, mental health, human trafficking, and domestic violence amongst others were resolved including; the rescue of a 10-year old girl abandoned by her family for suffering from epilepsy. The intervention of the Helpline of Hope Call Centre also led to the return of a 22-year old lady trafficked to Saudi Arabia, who was severely maltreated by her employers.
Hon. Otiko Djaba stated that, the Call Centre had not been established to take away duties of R/DSWOs, moreover, they need to be the physical agents in the communities under their care to ensure that issues are resolved through the acts of investigation and follow ups.
The Gender Minister called for effective collaboration towards the successful implementation of the laws of Ghana especially those meant for the protection of the vulnerable. “We need to collaborate to ensure the laws of this country are implemented. Ghana has a myriad of laws and policies but there’s such a gap between the theory and the implementation. Therefore, we need to work together to close the gap”, she said.
Nevertheless, Hon. Otiko Djaba commended the R/DSWOs for their efforts in helping to resolve the complex social issues affecting the vulnerable in society urging them to remain accessible to people in their communities to help to resolve their challenges.
Dr. Rita Owusu Amankwah, Director of the Social Protection Directorate, urged participants to work to strengthen the referral system to help resolve various cases reported to them.
The Hope line of hope call center offers two toll free lines 0800 800 800 and 0800 900 900. All citizens can call with any mobile network free of charge and present their issues without concern about costs of paying for the call